Blogger recently posted "You are not spam, You knew this, and now we do too" about their recent bug in their spam reporting system. They then gave a full explination and what ammounted to an appology for inconvience.
Blogger, I'm glad someone can finally take a humorous approach to admitting system defect, while not demeaning the issue. This is a good example of the good customer relations that more companies need.
For years companies have been bitching and moaning every time they have to report a bug, or even denying it ever existed to prevent lawsuits. It seems someone got it right for the change!
I guess I can't be cynical all the time with a few companies run by good people.
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